— As manager of trust administration, you will: Be responsible for relationship managers and the middle office, everything client facing Initially manage 12 relationships managers and middle office; on schedule to hire 3 people in 2016 Work with median account size greater than $1 million AUM Be one of five members on the trust management team Be a member of various trust committees Support policies and procedures as it relates to administration
— Have customer service coded into your DNA.
— Customer service must be integral in your thinking i.e. you must live customer service not just give it lip service to it.
— Performance will be measured on client satisfaction, retention, risk, and compliance
— Have experience training and managing a team in a high growth environment while maintaining / increasing customer satisfaction In-depth knowledge of fiduciary responsibilities.
— Be a resource for trust officers.
— An employer is ranked by Forbes as one of the top 25 best employers at which to work.They offer a legendary culture of customer service, outstanding benefits, and phenomenal growth.If you have Customer Service in you DNA, this is the place for you.